Shipping policy

At Duvercy, we are committed to ensuring that our customers receive high-quality, stylish, and durable clothing in a timely manner. Please review our shipping policy to understand how we handle the delivery of your orders, both nationally and internationally.

Shipping Locations

Duvercy operates from the United States and offers shipping to both domestic and international customers.

  • National Shipping (U.S.): All orders are shipped from our distribution-based facility. Delivery times vary depending on your location and chosen shipping method.

  • International Shipping: Duvercy ships worldwide, including to the European Union, Northern Ireland, and other international destinations. Additional customs fees, duties, or taxes may apply, and customers are responsible for any applicable charges based on their country’s regulations.

General Product Safety Regulation (GPSR) Compliance

At Duvercy, product safety and quality are top priorities. All Duvercy clothing items are made in compliance with the General Product Safety Regulation (GPSR) to ensure that they meet the required safety standards for consumer goods. Our apparel undergoes rigorous quality checks and adheres to applicable safety requirements to provide you with reliable and safe products.

EU Representative Information

In accordance with international trade and safety regulations, Duvercy has appointed itself as the following representative for customers within the European Union:

Duvercy
1000 Brickell Ave,
Miami, FL 33131, USA

This ensures that Duvercy products comply with EU regulations for product safety and customer rights.

Product Information
Product Category: Duvercy Clothing
Warranty:
Duvercy offers a 1-year warranty for clothing items sold within the European Union and Northern Ireland, as per Directive 1999/44/EC. This warranty covers defects in materials and workmanship under normal use. If you encounter any issues, please contact our support team for assistance.

Shipping Timelines

  • Processing Time: Orders are typically processed within 1-3 business days.

  • Delivery Timeframes:

    • U.S. Orders: Estimated delivery within 3-5 business days.

    • International Orders: Estimated delivery within 7-14 business days, depending on the destination and customs clearance times.

Please note that delivery delays may occur due to holidays, weather conditions, or customs inspections.

Care Instructions

To ensure the longevity and appearance of your Duvercy clothing, please follow these care instructions:

  • Machine wash cold with like colors.

  • Tumble dry low or hang dry for best results.

  • Avoid harsh detergents and bleach.

Proper care will help maintain the quality, fit, and design of your garments.

Lost or Damaged Shipments

While we take every precaution to ensure your order arrives safely, if your shipment is lost or damaged during transit, please contact our customer support team through the Contact page.

Returns and Exchanges

We strive for customer satisfaction. If you ever encounter a defect or sizing issue, you may request a return or exchange within 5 days of receiving your order. Please refer to our Refund Policy for more details.

Customer Responsibility

For international orders, customers are responsible for ensuring compliance with their country’s import regulations, including any additional customs duties or taxes.

If you have further questions or require additional assistance, please contact Duvercy’s support team on our Contact page.

Thank you for choosing Duvercy for your fashion needs. We appreciate your trust in our brand and look forward to serving you!